Can I make an exchange?

If you wish to request a size exchange, you can do so for free. This option is only valid in the Iberian Peninsula and the Balearic Islands.

You cannot request a change of model or color, if necessary it will be managed as a return and a new order.

Exchanges depend on stock availability. You can request a size exchange within 30 days from the date of your order’s reception through the following link:

https://returns.itsrever.com/macarenashoes

Enter the order number from the purchase confirmation and the email associated with the order. To process the size exchange, you can schedule a home pickup or drop-off in your nearest post office.

You will receive an email confirming the exchange request along with the shipping label and instructions.

If you are interested in purchasing a different model, you must request a return and place a new order.

For any questions or inquiries, you can email: help@itsrever.com

*Items must be sent in their original conditions, including the packaging, with no signs of being used or damaged.

For orders placed from CANARY ISLANDS, CEUTA, MELILLA, EUROPE, AND THE REST OF THE WORLD, size exchanges ARE NOT FREE, so it will always be processed as a return and new purchase. The order’s refund will be made once the reception of the product in its original condition is confirmed.

Can I make a return?

You can make a return within 30 days from the date of your order’s reception. You can request a refund in the original payment method or store credit (gift card) to enjoy on our website.

- Gift Card: Once the carrier confirms the reception of the package, we will send you an email with your gift card.

- Original payment method: Once the carrier confirms the reception of the return, you will receive the money in the original payment method of your purchase.

- Bank transfer: The money will reach your bank account once we check the items and approve the return. This option is only valid for orders placed with cash on delivery.

For orders to Spain, returns cost €6.90, which will be deducted from the order amount. For orders placed outside of Spain, the return cost will vary by country.

You can manage the return through the following link:

https://returns.itsrever.com/macarenashoes

Enter the order number from the purchase confirmation and the email associated with the order. You can schedule a home pickup or drop-off in your nearest post office.

You will receive an email confirming the return request along with the shipping label and instructions.

For any questions or inquiries, you can email: help@itsrever.com

*Items must be sent in their original conditions, including the packaging, with no signs of being used or damaged. Otherwise, the return of the product will not be accepted.

Late Returns

Late returns may be accepted but are subject to the discretion of Macarena Shoes’ online store and will only be refunded as store credit (gift card). You can request this credit through the following link: 

https://returns.itsrever.com/macarenashoesgarantia

JOIN OUR CLUB
Hola
clear
Artículos
---
Transporte
---
Total
---

Otros usuarios han añadido

Lorem inpum dolor sit amet temetipsum

12,95 €

Lorem inpum dolor sit amet temetipsum

12,95 €

Lorem inpum dolor sit amet temetipsum

12,95 €